Leading the HVAC Industry Forward: An Interview with Greg Crumpton

Greg Crumpton likes to keep busy. Whether he’s writing his book, hosting his podcast or helping Service Logic thrive, he’s always on the move. He jokes that he gets in trouble when he has nothing to do — though when he does take a break from his full-speed approach to life and work, you might find him out fishing. 

Growing up, Greg learned the HVAC trade from his father, who taught him the importance of a hands-on approach and fostered a deep respect for an industry that would shape Greg’s career. From completing a four-year apprenticeship to building and successfully selling his own HVAC company, Greg has experienced the full scope of what the industry offers. 

Now serving as Vice President of Safety and Industry Liaison at Service Logic, Greg is focused on mentoring the next generation, driving technological advancements and championing inclusivity in the skilled trades. We sat down with Greg to discuss his career, his vision for the industry and his advice for those looking to make an impact in the HVAC world.

1. What inspired you to pursue a career in the HVAC industry, and how has it shaped your professional journey?

Greg: I grew up immersed in the HVAC trade, watching my father work and eventually joining him at his company. Traditional school wasn’t my path, but I loved working with my hands and understanding how things worked. After attending tech school and completing a four-year apprenticeship, I was drawn to the science and technical magic of HVAC work. That foundation made me well rounded and gave me the confidence to start my own company, AirTight Mechanical, in 1999. The lessons I’ve learned along the way, from running a business to joining Service Logic, have shaped who I am as a leader and mentor.

2. You sold your company, AirTight Mechanical, to Service Logic in 2014. What made you feel it was the right move?

Greg: Selling AirTight Mechanical was a pivotal decision. After 15 years, we had grown the business to 40 employees, which I saw as supporting 40 families. I had been approached by other companies that were interested in buying us, but their focus didn’t align with my values. Service Logic was different. Their vision matched mine, especially in how they valued people and prioritized investing in their teams. Joining Service Logic allowed me to focus on what I love most — mentorship and forward-thinking solutions — while ensuring my employees at what’s now called AirTight FaciliTech were taken care of and had opportunities to grow.

3. The HVAC industry faces a workforce shortage. What steps do you think are critical to attract the next generation?

Greg: There’s a huge opportunity for young people in the skilled trades, especially with approximately 23,000 HVAC technicians retiring annually. We need to showcase the appeal of the industry by highlighting the use of cutting-edge technology and the ability to solve real-world problems. It’s important to offer mentorship, a clear career road map and competitive pay. Service Logic has a comprehensive in-house talent development program called The EDGE, which provides all business units learning and engagement opportunities from the leadership level to first-year apprenticeships.

At Service Logic, we’re also committed to inclusivity, encouraging more women to join the trades through initiatives such as our Women in HVAC group. It’s time to open the door wider and show the rewarding possibilities this field offers.

4. Technology has transformed the HVAC industry. How do you see it shaping the future?

Greg: The HVAC industry has traditionally been slow to adopt new technology, but that’s changing. Tools like predictive management sensors are making equipment monitoring more efficient, reducing unnecessary service trips and improving the customer experience. At AirTight, we looked to adopt efficient technology solutions whenever possible, even equipping service trucks with printers to streamline work orders. Today, a key is embracing tech that resonates with younger generations while empowering technicians to solve problems independently. The combination of innovation and adaptability will help us lead the industry forward.

5. What advice would you give to someone considering a career in the skilled trades?

Greg: Dive in with an open mind and a willingness to learn. The skilled trades offer a stable career path with plenty of opportunities for growth. Whether you’re drawn to the technical side, the customer relationships or the problem-solving aspect, there’s a place for you. Seek mentorship and focus on building a strong foundation. Remember, it’s not always glamorous work, but it’s meaningful. You’re not just fixing systems; you’re making life better for people. For women considering the trades, know that this industry is evolving and needs your perspective and talent.

Shaping the Future of the HVAC Trade 

Greg Crumpton’s story is a great example of Service Logic’s commitment to mentorship, technology and inclusivity in an effort to help shape a stronger future for the trade. 

Service Logic’s innovative and people-first approach positions the company as both an ideal partner and employer. By prioritizing customer satisfaction and investing in cutting-edge technology, Service Logic delivers tailored solutions that enhance efficiency and reliability. As an employer, Service Logic is deeply committed to fostering growth, offering robust training programs and creating career pathways for employees. 

With a forward-looking vision and a focus on mentorship, Service Logic not only excels in delivering value to their clients but also empowers their workforce to thrive in an ever-evolving industry. If you’re interested in learning more about Service Logic and their innovative approach to HVAC solutions and workforce development, explore the content hub today.