The Benefits of Service Logic’s Collaborative Culture

When a successful business gets acquired, one of the biggest concerns is change: Will we lose our identity? Our leadership? Our culture? For Tolin Mechanical, a commercial HVAC company with a long-standing reputation in the Rocky Mountain region, those questions were top of mind when it became the first company to join Service Logic in 2004.

More than two decades later, the answer is clear: Tolin didn’t lose its identity — it gained new opportunities.

“Service Logic is committed to preserving the autonomy of all of its business units,” said Mike Clement, President of Tolin Mechanical. “We’re able to operate our business the way we always have, maintain the culture, the business model and the business structure.”

That level of trust and independence has allowed Tolin to continue doing what it does best: provide commercial HVAC services and facility management for building owners and operators throughout the Rocky Mountains, Midwest and mid-Atlantic regions of the United States.

Building on a Legacy of Service and Growth

Founded in 1948 in Denver, Colorado, Tolin Mechanical began with a focus on mechanical refrigeration construction and services. Over the decades, the company evolved into a full-service facility management provider committed to helping clients maintain safe, healthy and energy-efficient building operations.

In 2004, Tolin became the first company to join the Service Logic family — an acquisition that marked the beginning of a new era of opportunity. With access to a nationwide network of resources and support, Tolin has been able to expand significantly while preserving the autonomy and core values that define its culture.

Since joining Service Logic, Tolin has almost tripled in size and successfully expanded into three new markets, reflecting the strength of the partnership and the shared commitment to growth. Today, the company operates out of nine locations in Colorado, Arizona, Wyoming and Washington, D.C.

“Tolin is in a unique position because we were the first acquisition by Service Logic,” Clement said. “Over the past 20 years, we’ve seen tremendous growth and change, and through it all, Tolin has preserved its autonomy. Service Logic has been a supportive partner every step of the way, providing the tools and guidance we need to grow our business on our own terms.”

With its strong foundation and forward-thinking approach, Tolin continues to deliver exceptional service while building on its legacy of excellence in facility management.

The Power of Collaborative Expertise

While that commitment to autonomy allows business units such as Tolin Mechanical to run their day-to-day operations and preserve their unique company culture, Service Logic’s national network of more than 50 commercial HVAC companies creates valuable opportunities for collaboration. 

“The majority of the Service Logic business units are not construction companies. They’re service-based organizations,” Clement explained. “There’s a natural opportunity to collaborate and learn from each other … and take best practices across the industry and leverage those to help each other grow.”

That spirit of collaboration is baked into how Service Logic’s business units work together. One example: When Engineered Cooling Services, a Service Logic company based in Florida, needed help modernizing its accounting systems, the team at Tolin was quick to lend its expertise.

“The guys at Tolin had spent the time researching and implementing a new accounting system, which we set up at ECS,” said Pete Doyle, President of Engineered Colling Services. “They’d been there and done that, which let us take those learnings and activate them … which is a great example of Service Logic’s openness to having their business units engage and help each other improve.” 

From operational best practices to technology implementation, this shared ecosystem of knowledge is one of the key advantages of being part of the Service Logic platform.

Growing the Team — and the Talent Within

Beyond sharing best practices, one of the most meaningful advantages for companies that join Service Logic is access to a comprehensive in-house talent development program called The EDGE. This program benefits employees across all levels, providing access to things such as leadership development, peer group collaboration and hands-on OEM training.

Sue Russell, Tolin’s Colorado Director of Maintenance Sales, brings a unique, firsthand perspective on the company’s evolution. She’s been with Tolin for more than 25 years, including before it became the first company acquired by Service Logic. Over the years, she’s seen how the partnership has fueled growth not just for the company, but also for its people through talent development. 

“Service Logic has created an amazing boot camp for sales reps,” she noted. “The sales development is extremely effective and run by actual salespeople, not formal trainers. It allows our reps to get consistent, relevant information and tap into a deep network of peers they’ve met through the training.”

That spirit of connection carries beyond in-person meet-ups. “My employees regularly reach out to people at other Service Logic companies for different perspectives,” she added. “Some of them have developed close friendships across the organization.”

Russell also participates in Service Logic’s marketing and sales leadership peer groups — another example of the organization’s commitment to cross-company collaboration and growth. 

“Service Logic does everything it can to keep the entire organization connected and up to speed on relevant topics,” she said. “They’re currently developing marketing materials customized to each business unit’s service focus while maintaining our collective strengths and national presence of the Service Logic brand.”

A Partnership Built for Long-Term Success

For the team at Tolin Mechanical, joining Service Logic wasn’t about changing who they were. It was about unlocking who they could become.

“Being part of the Service Logic organization has helped us grow our bench strength and develop our employees,” Clement said. “It’s set us up for success in the future.”

But for Clement, the benefits go beyond business metrics. He credits Service Logic for supporting Tolin’s goals and helping him grow as a leader. “Having the opportunity to collaborate with other business leaders has helped me grow as a person,” he said. “And I think that’s been a key to Tolin’s success — and Service Logic’s success.”

The story of Tolin Mechanical is one of steady growth without compromise. It’s proof that companies don’t have to give up their identity to scale — that the right partner can amplify what already makes a business strong. With Service Logic, success doesn’t mean starting over. It means building on the foundation you’ve already laid, with a nationwide network of support.

Interested in joining the Service Logic family? Contact us to learn more.