Privacy Policy

Service Logic is committed to protecting the privacy of its users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.servicelogic.com) or use our services.

By using our website and services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our website or services.

1. Information We Collect

We may collect information about you in a variety of ways, including:

• Information you provide to us: You provide us with personal information about yourself when you sign up for our services, register for an account, or contact us for support. Examples of the categories of personal information you may provide are:
  • Identifiers and contact information. This includes your name, email address, phone number, mailing address, account name, and other similar contact information.
  • Commercial information: This includes records of products or services purchased and billing and payment information.
  • Information in emails and other communications. This includes the contents of emails and other communications that you include when you communicate directly with our representatives.
• Information we collect automatically: We may automatically collect personal information from you and your devices when you use our services, including when you visit our website without logging in. The categories of personal information we may automatically collect includes:
  • Device Information. Information about your browser, operating system, IP address, and other technical information that is automatically collected by our web server or analytics tools.
  • Internet or other electronic network activity information. Information such as browsing behavior, pages visited, time spent on our website, websites you visited before or after visiting our website, and links clicked, that we collect via cookies, web beacons, and other tracking technologies. 
  • Information we collect from other sources: We may receive information from sales tools that provide us information on prospective clients that may benefit from our services. The information we receive from these tools may include your name, the name your company, your title, and your contact information.

2. How We Use Your Information

We may use your information for the following purposes:

• To provide and improve our services: We use your information to deliver our services, collect payment for our services, enable you to create and manage your account, and to improve our website and services, including improving our support systems and security.
• To communicate with you: We may use your information to respond to your inquiries, provide support, or send you marketing communications.
• To comply with legal obligations, protect our legal rights, and detect fraud and other wrongful activity: We may need to use your information to comply with applicable laws, regulations, or legal requests and to establish, exercise, or defend our rights in legal claims. We also may use your information to prevent and detect fraud or other violations of our policies.

3. How We Disclose Your Information

In the case that we may disclose your information to third parties in the following circumstances, we take commercially reasonable steps to ensure they treat your information in accordance with this policy:

• Service providers: We may share your information with third-party service providers who perform services on our behalf, such as hosting, payment processing, and analytics.
• Affiliates: We may share your personal information with other companies under common ownership or control with Service Logic. These companies use your personal information as described in this Notice.
• Public or government authorities: We may disclose your information to comply with our legal obligations, regulations, or contracts, or to respond to a court order, administrative, or judicial process, such as a subpoena, government audit, or search warrant where we are legally compelled to do so. We also may share your information when there are threats to the physical safety of any person or to protect the legal rights of third parties, including our employees, customers, or the public. 
• Business transfers: We may transfer your information to a third party in connection with a business merger, acquisition, or other change of ownership
• Consent. We may share your personal information in other ways if you have asked us to do so or have given consent.

4. Retention of Personal Information

We keep your personal information for no longer than necessary for the purposes for which it is processed. The length of time for which we retain personal information depends on the purposes for which we collected and use it and/or as required to comply with applicable laws as set out in our data retention policy. Generally, this means we retain your personal information to comply with any retention or statutory limitations or for purposes of performing a contract with you.

5. How We Protect Your Information

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. This includes implementing appropriate technical, physical, and organization measures to protect your personal information from misuse or accidental, unlawful, or unauthorized destruction, loss, alteration, disclosure, acquisition, or access, as well as all other forms of unlawful processing. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure. Therefore, we cannot guarantee the security of your information.

6. Your Choices and Rights

You have certain choices and rights regarding your information, including:

• Opting out of marketing communications: You may opt out of receiving marketing communications from us at any time by following the instructions in our communications.
• Cookies and other related technology. You can decline cookies through your browser settings. If you decline cookies, you may not be able to use some parts of our services.
• Depending on where you live, you may potentially have some of the rights related to your personal information, as described in more detail below. To exercise these rights, please contact us via privacy@servicelogic.com.
  • You can request the following information: how we collect and use your personal information and why; the categories of personal information involved; the categories of recipients of your personal information; how we received your personal information and its source; our business purpose for using your personal information; and how long we use or store your personal information or the manner in which we determine relevant retention periods.
  • You have the right to correct inaccurate personal information about you, and you should immediately notify us if you believe the personal information we hold about you is inaccurate, incomplete, or out-of-date.
  • In certain situations, you can ask that we erase or stop using our personal information.
  • Where we rely on your consent to process your personal information, you have the right to decline consent and/or, if provided, to vary or withdraw consent at any time. This will not affect the lawfulness of processing prior to the variation or withdrawal of your consent.
  • You have the right not to be discriminated against for exercising any of your rights. We will not deny, charge different prices for, or provide a different level of quality of goods or services with respect to Consumers who choose to exercise their privacy rights.
  • Depending on applicable law, you may have the right to appeal our decision to deny your request, if applicable. If we deny your request, we will provide you with information on how to appeal the decision, if applicable, in our communications with you.
  • If you make a request to exercise the rights referenced above, we will require you to provide certain information for identity verification purposes. If you have an account with us, we may verify you through your login of your account. If you do not have an account with us, we may require you to provide additional information from which we can confirm your identity. You may authorize an agent to make a request to us on your behalf and we will verify the identity of your agent or authorized legal representative by either seeking confirmation from you or documents that establish the agent’s authorization to act on your behalf.
  • Certain personal information may be exempt from such requests under applicable law. We need certain types of personal information so that we can provide the services to you. If you ask us to delete it, you may no longer be able to access our services.

7. Children’s Privacy

Our services are not designed for and are not marketed to people under the age of 16 or such other age designated by applicable law (“minors”). We do not knowingly collect or ask for personal information from minors. We do not knowingly allow minors to use our services. If you are a minor, please do not use our services or send us your personal information.

8. Notice to California Residents

In addition to the other information and rights described in this Privacy Notice, California residents are entitled to certain additional information and have certain additional rights under the California Consumer Privacy Act (“CCPA”) with respect to their personal information. If you are a resident of California (a “Consumer” as defined by the CCPA), this section of the Privacy Notice applies to you. If you are not a Consumer, this section does not apply to you and you should not rely on it.

A. Information We Collect and How We Use and Disclose It

Below is a summary of the categories of personal information that we have processed in the past 12 months leading up to the effective date of this Notice, as well as the purposes for which we use the information and the categories of third parties to whom we disclose the information.

We have not sold or shared (as defined by the CCPA) personal information in the preceding twelve months. We do not use or disclose sensitive personal information, as defined by the CCPA, for purposes other than described in Cal. Civ. Code § 1798.121.

Service Logic does not process opt-out preference signals as defined in § 7001 of the California Consumer Privacy Act Regulations.

B. Additional Rights

Consumers in California also have the right to request that we provide you with the categories of personal information we have collected or disclosed about you in the last 12 months; the categories of sources of such information; the business or commercial purpose for collecting or disclosing your personal information; and the categories of third parties with whom we have disclosed your personal information.

Consumers may designate an agent to make CCPA requests on their behalf. For consumers who do so, we will take steps to verify both the identity of the consumer seeking to exercise their rights as described above, and to verify that the consumer’s agent has been authorized by them to make a request on their behalf by requesting a signed written authorization or a copy of a power of attorney.

9. Notice to Canadian Residents

This section applies to you if you are a resident of Canada. Individuals in Canada may have the right to lodge a complaint with the Privacy Commissioner of Canada or an applicable provincial privacy commissioner.

It is our policy to comply with the privacy legislation within each jurisdiction in which we operate. Sometimes the privacy legislation and/or an individual’s right to privacy are different from one jurisdiction to another. This Privacy Policy covers only those activities that are subject to the provisions of Canada’s federal and provincial privacy laws, as applicable.

This Privacy Policy does not impose upon Service Logic any obligations, or create or confer upon any individual any rights, outside of, or in addition to, those imposed by Canada’s federal and provincial privacy laws, as applicable. Should there be, in a specific case, any inconsistency between this Privacy Policy and Canada’s federal and provincial privacy laws, as applicable, this Privacy Policy shall be interpreted, in respect of that case, to give effect to, and comply with, such privacy laws.

It is important that the information contained in our records is both accurate and current. If your personal information happens to change during the course of our relationship, please keep us informed of such changes. In some circumstances, we may not agree with your request to change your personal information and will instead append an alternative text to the record in question.

Where permitted by law, we may collect, use, or disclose your personal information without your knowledge or consent.

10. Transfers of Information

The Services are hosted in and managed from the United States. We may transfer the information we collect about you to the United States and/or another country, which may not be deemed to have the same data protection laws as the country in which you initially provided the information. Applicable laws in the United States and/or other countries may allow the courts, law enforcement and national security authorities to access your personal information when in such country.

If you are a user located outside the United States or the country to which your information may be transferred, you understand (and, as permitted under applicable law, consent to) having your personal information processed in the United States and/or such country. When we transfer your information, we will protect that information as described in this Privacy Notice. As such, your personal information may potentially be accessible to law enforcement and national security authorities of that jurisdiction.

11. Changes to This Privacy Policy

We reserve the right to update this policy at any time. Our use of the personal information we collect is subject to the Privacy Notice in effect at the time such personal information is used. Depending on the type of change, we may notify you of the change by posting on this page.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at privacy@servicelogic.com, by phone at (888) 639-9023, or send a letter to Service Logic, 650 S. Tyron Street, Suite 1000, Charlotte, NC 28202.